Characteristics of services

Share this & earn $10
Sabine Benoit
Published at : 06 Oct 2021
48264 views
395
11

Have you ever asked yourself what differentiates services from products?! – Here is the answer in 3 minutes and based on scientific research!

Purpose of the article – Four characteristics have been regularly applied to services: intangibility, heterogeneity, inseparability, perishability (IHIP). More and more exceptions occur which have resulted in substantial criticism. This paper aims to show that each characteristic is valid and useful when related to an individual aspect of services instead of being assigned to services as a single entity.
Design/methodology/approach – Based on customer integration, a framework (FTU framework) and a resource typology are developed. These approaches are the theoretical foundation of the analysis.
Findings – The FTU framework and a resource typology reveal different aspects of services and allow the assignment of the IHIP characteristics to them. Intangibility is assigned to the service offering, heterogeneity and inseparability to customer resources, and perishability to the facilities of the provider.
Research limitations/implications – The paper is based on a theoretical analysis. Researchers may want to empirically test the approach. Practical implications – Assigning the IHIP characteristics more clearly to certain aspects of services reveals their origin and makes them more tractable. For example knowing that heterogeneity of services is due to customers resources makes it more predictable and manageable. Originality/value – Although the IHIP characteristics are both widely cited and criticized, existing research has only tried to find and establish new characteristic(s). The approach of this paper is original because it takes a more trenchant look at them in order to develop a framework identifying aspects of services for which they apply.

Want to read the entire article" Here you go and its open access: http://www.emeraldinsight.com/doi/full/10.1108/08876041011060468

Service characteristicsservicesintangibility

MANUEL / GAS GAS GAS【Official Lyric Video】【頭文字D/INITIAL D】

MANUEL / GAS GAS GAS【Official Lyric Video】【頭文字D/INITIAL D】

WE DID A SHAKEDOWN OF SPECIALIZED BIKES WORTH OVER P1.2M AND THEY ARE WORTH EVERY BUCK!

WE DID A SHAKEDOWN OF SPECIALIZED BIKES WORTH OVER P1.2M AND THEY ARE WORTH EVERY BUCK!

When Streamers Kill Each Other in Fortnite #22 (Benjyfishy, Reet, Scoped)

When Streamers Kill Each Other in Fortnite #22 (Benjyfishy, Reet, Scoped)

Inflammation - causes, symptoms, diagnosis, treatment, pathology

Inflammation - causes, symptoms, diagnosis, treatment, pathology

Lauren Jauregui - 50ft. (Official Video)

Lauren Jauregui - 50ft. (Official Video)

This Beautiful Teen Filipina is only 15 Years Old and He Left Her. Life and Poverty in Philippines!

This Beautiful Teen Filipina is only 15 Years Old and He Left Her. Life and Poverty in Philippines!

'Question Whether This Program Should Continue To Exist': Rand Paul Calls Out SBIR 'Abuse'

'Question Whether This Program Should Continue To Exist': Rand Paul Calls Out SBIR 'Abuse'

XRP to Provide Liquidity For 7.9 Billion People [Payment Pioneer Preaches XRP]

XRP to Provide Liquidity For 7.9 Billion People [Payment Pioneer Preaches XRP]

Tales of Arise - Before You Buy

Tales of Arise - Before You Buy

Rag'n'Bone Man - Human (Official Video)

Rag'n'Bone Man - Human (Official Video)

B Young - Distant (Official Lyric Video)

B Young - Distant (Official Lyric Video)

Film Blocking (It's easier than you think)

Film Blocking (It's easier than you think)

How to draw with Concepts app: User Interface (part 1/2)

How to draw with Concepts app: User Interface (part 1/2)

4. Zoro & Buzz - Meeting  (prod. by Dolos)

4. Zoro & Buzz - Meeting (prod. by Dolos)

SOMI (전소미) - 'ANYMORE' Lyrics [Color Coded_Eng]

SOMI (전소미) - 'ANYMORE' Lyrics [Color Coded_Eng]

Opening 20 *LIMITED EDITION* Packs!! | Panini ADRENALYN XL 2021/22 Premier League | Hunting Autos!!

Opening 20 *LIMITED EDITION* Packs!! | Panini ADRENALYN XL 2021/22 Premier League | Hunting Autos!!

Fast Pace (빠른 걸음)

Fast Pace (빠른 걸음)

What are the BEST online poker sites for Cash Games? | Lowest rake & Best Rakeback (2021)

What are the BEST online poker sites for Cash Games? | Lowest rake & Best Rakeback (2021)

Great English experience and interesting sharing by Professor Morteza Zeinali

Great English experience and interesting sharing by Professor Morteza Zeinali

[Vinesauce] Vinny - Best of The Choicest Voice

[Vinesauce] Vinny - Best of The Choicest Voice

AIM - Cold Water Music

AIM - Cold Water Music

When You've Been Editing All Night...

When You've Been Editing All Night...

Enya - Only Time (Official 4K Music Video)

Enya - Only Time (Official 4K Music Video)

ΠΟΣΟ ΚΟΣΤΙΖΕΙ ΤΟ OUTFIT ΣΟΥ; Ft.Supreme Louis Vuitton Box logo

ΠΟΣΟ ΚΟΣΤΙΖΕΙ ΤΟ OUTFIT ΣΟΥ; Ft.Supreme Louis Vuitton Box logo

Playing SQUID GAME in Roblox!

Playing SQUID GAME in Roblox!

LAD034 Marvin & Guy Feat. Fantastic Twins - The Train Of Fantastic (Original Mix)

LAD034 Marvin & Guy Feat. Fantastic Twins - The Train Of Fantastic (Original Mix)

Grant Dawson vs. Rick Glenn - FullFight Highlights | UFC Vegas 41

Grant Dawson vs. Rick Glenn - FullFight Highlights | UFC Vegas 41

The Hole

The Hole

I KNOCKED on this RANDOM HOMEOWNERS door and GAVE him a FREE LAWN MAKEOVER [He TRUELY needed this]

I KNOCKED on this RANDOM HOMEOWNERS door and GAVE him a FREE LAWN MAKEOVER [He TRUELY needed this]

14 Computer Tricks You Wish You Learned Sooner

14 Computer Tricks You Wish You Learned Sooner

A Real Solution to Traffic Congestion is Already Here | David Nguyen | TEDxCulverCity

A Real Solution to Traffic Congestion is Already Here | David Nguyen | TEDxCulverCity

Yarbrough & Peoples - Heartbeats 1982

Yarbrough & Peoples - Heartbeats 1982

Work together with purchasers - Purchasing Management - Sales Training by Professional Capital

Work together with purchasers - Purchasing Management - Sales Training by Professional Capital

E/Z Absolute Configuration of Alkenes

E/Z Absolute Configuration of Alkenes

shallou - count on (feat. colin)

shallou - count on (feat. colin)

Liven UP (DJ&DRUMS) - Clip #1

Liven UP (DJ&DRUMS) - Clip #1

SUPPLY | Karan Aujla | Gurjas Sidhu | Deep Jandu | Latest Songs | ST Studio | Ditto Music

SUPPLY | Karan Aujla | Gurjas Sidhu | Deep Jandu | Latest Songs | ST Studio | Ditto Music

Author Anne Shmelzer A Marginally Noted Man

Author Anne Shmelzer A Marginally Noted Man

Wholesaler Vs Distributor Difference Explained

Wholesaler Vs Distributor Difference Explained

10 Damansara Heights Gated and Guarded Resort Bungalow for Sale/Rent

10 Damansara Heights Gated and Guarded Resort Bungalow for Sale/Rent

Using Elimination to Solve Systems

Using Elimination to Solve Systems

How to Use Credit Cards Wisely

How to Use Credit Cards Wisely

Esfand 10th chemistry tomorrow we are going to lose each other for real

Esfand 10th chemistry tomorrow we are going to lose each other for real

Les Novices

Les Novices

Garry Sandhu - 100 Percent - Tory Lanez | Wamiqa Gabbi | Roach Killa | Dr Zeus | Latest Songs 2019

Garry Sandhu - 100 Percent - Tory Lanez | Wamiqa Gabbi | Roach Killa | Dr Zeus | Latest Songs 2019

Difference Between Commercial and Residential Barco projection systems .

Difference Between Commercial and Residential Barco projection systems .

Michael Che Would Be a Great Babysitter for Colin Jost & Scarlett Johansson | Tonight Show

Michael Che Would Be a Great Babysitter for Colin Jost & Scarlett Johansson | Tonight Show

Why it's worth listening to people you disagree with | Zachary R. Wood

Why it's worth listening to people you disagree with | Zachary R. Wood

Whitney Houston, Clean Bandit - How Will I Know (Official Video)

Whitney Houston, Clean Bandit - How Will I Know (Official Video)