Provides an overview of the set-up process for Continual Improvement Management
This video applies to UI16, the latest version of the user interface in the New York release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.
Role required: sn_cim.improvement_manager [Improvement Manager]
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For more information on Continual Improvement Management, see:
ServiceNow product documentation:
Continual Improvement Management:
ServiceNow Training and Certification:
ServiceNow TechBytes Podcast:
For general information about ServiceNow, visit: http://www.servicenow.com/
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