[Lesson 10 of 25, full course available at Mplaza.training]
This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels. Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.
Full ITIL® 4 Foundation eLearning Course
The entire course is available at Mplaza.training. The course offers everything you need to learn ITIL® 4 and prepare for the ITIL® Foundation exam. The whole course includes 25 lessons, which is equivalent to a 2-day classroom course. It contains a sample exam, multiple quizzes, and access to the trainer. You can watch the first 30% (11 of the 25 videos) for free on this channel.
Full eLearning course: https://mplaza.training/online-courses/itil-4-foundation/?CP=eW91dHViZTEd
Exam simulator: https://mplaza.training/exam-simulators/itil-4-foundation/?CP=eW91dHViZTEd
Official exam: https://mplaza.training/official-exams/itil-4-foundation/?CP=eW91dHViZTEd