For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience
Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/
Customer service vs. customer experience; Do you know the difference?
One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why.
On the left, list five companies you return to again and again, and on the right write the reason for doing so.
For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____."
The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business.
#1: Fast - 0:38
#2: Quality - 0:49
#3: Cheap - 0:57
#4: Luxury - 1:10
#5: User Friendly - 1:23
#6: Customer Service - 1:38
Subscribe to the channel: http://www.youtube.com/valuetainment?…
Valuetainment- The best channel for new, startup and established entrepreneurs.
Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.